- Works 24/7 and can chat with an unlimited number of users, so there are no unserved customers
- Answers the questions most frequently asked by customers, thus reducing the number of enquiries via email or telephone
- Brilliantly presents the company’s offering, so customers are more receptive to receiving information than when browsing static pages
- It is a guide to the website, indicating the information sought, thus reducing customer service time and increasing the accuracy of the answer provided
- Attracts visitors to the website, which effectively reduces the cost of reaching the customer and increases website traffic
- Builds an emotional connection with the customer, so that the customer spends longer on the site and returns more often
- Helps with product selection, based on a conversational analysis of the customer’s needs and expectations, thereby conducting preliminary negotiations with the customer
- Supports the purchasing process by guiding the sales process from first contact to order, thereby increasing product sales and shortening the product purchasing procedure
- Conducts free dialogue surveys with users, thereby gathering information about the needs of current and potential customers
- Distinguishes the company website from competing websites, makes it innovative and unique
- Supports marketing, sales and promotional activities, increasing brand awareness and enhancing brand image
See what a conversation with our chatbot looks like: https://glivia.com/chatbot/