Examples of chatbots applications and their benefits are presented below:
| Application | Task | Benefits |
| Consultant | acquaints you with the company and its offerings, provides technical supportGives a quick and professional responsecreates a good company image | easy access to the desired information 24 hours a dayrelieves the burden on company call centrescan handle 150 calls simultaneouslycustomer satisfaction with speed of customer serviceno unattended customers |
| Website guide | finds information to the userdirects you to the right page | faster and more efficient navigation on the website |
| Promoter | builds an emotional connection with the user creates a good corporate image | increases traffic to the websitethe user spends significantly more time on the website and is more likely to returnthe company’s offer is presented in an interesting way |
| Sales rep | presents the company’s offer, informs about productsassists in making a choice based on an analysis of the customer’s needs | shortens purchasing proceduressales department open 24x7increases sales (cross selling) |
| Interviewer | conducts a free-form dialogue to obtain information about visitors and their preferenceswrites dialogues | low marketing and service costssatisfied customers, reliable data |
| Spokesperson | answers questions about the company and its products in a friendly manner | timeliness and accessibility of information improves communication |
See what a conversation with our chatbot looks like: https://glivia.com/chatbot/